Terms of Service
Last updated: August 30, 2026
These Terms of Service ("Terms") govern your access to and use of Lucci, operated by Lucci Club Inc. ("Lucci", "we", "us", or "our"), the route management, service logging, invoicing and reporting application. By creating an account or using Lucci, you agree to these Terms on behalf of the organization you represent. If you do not agree, do not use Lucci.
1. Your account and organization
Lucci is a multi-tenant application. Each organization ("org") is a separate tenant with its own data, isolated by row-level security. The person who creates the org is its owner and is responsible for the activity of every member invited into it. You agree to keep account credentials secure and to notify us promptly of any unauthorized use. You are responsible for the accuracy of the customer, route, billing and contact data you enter.
2. Permitted use
You may use Lucci to run a pool service business: plan routes, log service visits, capture photos and readings, record payments, draft and send invoices and service reports, and receive watchdog summaries. You may not (a) attempt to access another org's data, (b) use Lucci to store data unrelated to field service operations, or (c) resell or white-label access to Lucci without our written permission.
3. No chemical dosing advice
Lucci records water chemistry readings exactly as your technician enters them and reports them verbatim. The assistant will never recommend, compute, or suggest a chemical dose. Any decision to add chemicals is made solely by the licensed professional on site. You acknowledge that Lucci provides no dosing guidance and accept full responsibility for chemical handling.
4. Payments and invoicing
Lucci records payments received by Zelle, Venmo, cash, check or card as ledger entries. Only card payments processed through Stripe are transacted automatically; all other methods are recorded, not processed. When connected, Lucci pushes customers, invoices and payments one-way into QuickBooks Online. Lucci never pulls or two-way syncs from QuickBooks. You are responsible for the accuracy of what is pushed to your accounting system.
5. Offline operation and data integrity
Lucci is designed to work with poor or no signal: writes are saved on the device first and synced when connectivity returns. You acknowledge that a queued write may be delayed by network conditions but will not be silently lost. Lucci surfaces sync failures in plain language rather than swallowing them. You agree to review and resolve surfaced failures promptly.
6. Your data and privacy
Your use of Lucci is also governed by our Privacy Policy. You retain ownership of your customer, route and financial data. We process it solely to provide Lucci and will not sell it.
7. Service availability
We aim for high availability but do not warrant that Lucci will be uninterrupted or error-free. Scheduled maintenance and third-party dependencies (hosting, database, email delivery, payment processing, mapping) may cause downtime. The offline-first design means field logging continues during outages. We are not liable for indirect or consequential damages arising from downtime.
8. Acceptable use of AI features
Lucci may use AI to read test strips from photos, identify equipment, and draft service reports and summaries. AI output is a draft for your technician to confirm; it is not a substitute for professional judgment. You agree not to use Lucci's AI to generate chemical dosing instructions or to misrepresent AI-drafted content as a human-written professional report without review.
9. Fees and termination
Subscription fees, if any, are described on the signup page or in a separate agreement. You may cancel at any time; cancellation stops future billing but does not refund the current period. We may suspend or terminate access for breach of these Terms. Upon termination, you may export your data; we retain data only as needed to wind down the account or as required by law.
10. Changes to these Terms
We may update these Terms as Lucci evolves. Material changes will be communicated in advance. Continued use after the effective date constitutes acceptance of the revised Terms.
11. Contact
Questions about these Terms can be sent to support@getlucci.com.